faq

We are open 7 days a week, 10:00 AM – 7:00 PM, by appointment only.

6381 130 Street, Surrey, BC V3X 1R7. We're a home-based studio at the corner of 64 Avenue and 130th Street. Enter via the pathway on the right side of the house.

Call us at 604-314-1077 or fill out the contact form on our Contact page. We're happy to answer questions and help you choose the right treatment.

Appointments must be cancelled at least 24 hours in advance. Late cancellations incur a fee of 50% of the treatment price.

We accept cash and e-transfer only.

The GentleYAG™ system includes a cooling feature that protects the skin surface during each pulse, so most clients feel a warming or vibrating sensation rather than pain. Comfort levels vary by individual and treatment area, but the majority of clients find sessions very manageable.

Sessions can take as little as 10–20 minutes depending on the treatment area. There's no downtime, so you can carry on with your day right after. Duration varies by individual.

Skin may appear slightly flushed for a few minutes after treatment — this is normal and resolves quickly. Avoid direct sun exposure right after your session to reduce the risk of sunburn to the treated area.

It's most effective on dark, pigmented hair — if the root looks dark when plucked, laser should work well for you. It's also safe and effective across a range of lighter (e.g. Caucasian) skin tones. Clients with hormonal conditions are referred to an endocrinologist before treatment begins.

Side effects are minimal. Occasionally clients experience slight, temporary changes in pigmentation in the treated area, which typically resolve within a few weeks.

The GentleYAG™ system targets coarse hair effectively and is safe across all skin types. Maintenance sessions are typically needed roughly every 6 weeks, with intervals lengthening as treatment progresses and hair becomes finer.

Virtually anywhere on the face or body, with the exception of directly under the eyebrows.

If your hair has pigment — brown, black, or red — laser is likely a good fit. It is not effective on fine, blonde, grey, or white hair. If you're unsure, we're happy to assess your suitability at a consultation.

We ask that you wait a few weeks after a tan fades before treatment. Certain sun-sensitizing medications, pregnancy, and breastfeeding are all reasons treatment can't proceed — check with your doctor if you're unsure about your situation.

This varies by individual. Generally, darker and coarser hair without underlying hormonal factors tends to respond the fastest. We'll give you an honest assessment of what to expect at your consultation.

Most clients achieve up to 85% hair reduction. Results depend on individual factors including hair type, skin tone, and hormones — and ongoing maintenance matters. We'll be transparent with you about realistic expectations for your specific situation.

Everything you need to know before and after your appointment is on our Care Guide page — what to avoid in the weeks leading up to treatment, how to prepare on the day, and what to do (and skip) in the hours after.